What is HDI

HDI stands for the Help Desk Institute and is the foremost body for the governance of standards in the field of the Service Desk. Its declared mission is

"To lead the help desk and IT support profession worldwide"

Established in 1988 in the UK and globally thereafter, HDI is the leading authority on help desk and IT support related issues and has helped many thousands of IT support professionals towards success in their careers.

Its other goals include:

  • Setting standards for the IT support industry worldwide
  • Being the conduit for delivering knowledge and career enhancing skills to this professional community
  • Capturing and disseminating creative and innovative ideas for tomorrow's help desk and IT support operation

HDI provides specialist information and research about the technologies, tools and trends of the industry. It also accredits training courses and qualifications in order to provide the opportunity for international recognition of your support centre operation.

HDI's individual qualifications have four levels, each of which reflects the key job functions in the help desk and IT support industry.

These qualifications are based on internationally recognised, open standards which have been designed specifically by IT help desk experts, consultants, industry leaders and practitioners and are aligned with the UK national training framework.

Potential employers value help desk qualifications as they:

  • Demonstrate that an employee has a level of knowledge and understanding that is recognised and warrants the respect of the industry and customers
  • Indicate that a new employee understands the technologies and processes required to perform the job well
  • Instill customer confidence which leads to increased customer satisfaction
  • Can save money and increase productivity by recruiting only certified professionals
  • Are an important step towards industry self-regulation and standardisation.

Sortium offers a range of HDI Training courses. To book a specific course or if you have any questions please contact us by calling 0870 767 8486 or email info@sortium.com.